What are FFT Standards?
Every sale, request, quotation is under FFT Standards. Your rights are safe with us.
You can buy furniture from Turkey just like in your own country.
|Sections||FFT Commitments||FFT Control System||FFT Assurance|
|Exclusivity||As FFT we give “product exclusivity” in every city. That is, if you are buying an item from us, we will not sell the same item to the region that you are importing to.||Any entity contacting us from your region for that item will be reverted to your company.||FFT will watch the exclusivity right of its distributors and protects the exclusivity rights under a written Agreement.|
|Product Quality||Products will be exactly as per the specifications mentioned in the website.||From the moment the order is approved, FFT Quality Control Staff will periodically visit the manufacturing plants and make sure that the products are being processed according to the FFT Standards. Main Topics in the Check List of Our Quality Control Staff are: Raw material, Colors, Dimensions, Finishings, Etickets & Labelling||If there will be a production defect in the products, FFT will compensate by sending a new product.|
|Packing||FFT takes all responsibility of the packing.||FFT has a department specialized on packing control.||FFT will be fully responsible and will compensate all possible losts that the Customer will face because of the “packing problems”. (Customer must declare video and/or photos clearly and explicitly showing the fault(s) regarding the packing.)|
|Production Time||FFT guarantees to load the orders “exactly” on the date approved in proforma invoice.||We have binding legal agreement with our production partners regarding production termins.||If FFT will not be able to load exactly on the loading date mentioned in proforma invoice, FFT agrees to pay 0,5% as compnensation for each day of the delay. (This rule will apply only after the exclusive dealer/customer has accomplished all its obligations, including transfer of all due payments.)|
|Loading||FFT guarantees the appropriate loading of the products to the containers and/or vehicles.||FFT will allocate Professional staff to observe and take all necessary precautions for a smooth loading of the products to the containers and/or vehicles. FFT will send a video record of the whole loading process from A-Z.||FFT will be fully responsible and will compensate all possible losts that the Customer will face because of the “loading problems”. (Customer must declare video and/or photos clearly and explicitly showing the fault(s) regarding the loading.)|
|Transportation||All Prices in FFT is determined on an ExWorks basis. Our export terms are ExWorks Bursa/Turkey. Yet we help our customers in “coordination of the transportation process”.||FFT Team will provide guidance service for coordinating the transportation of the goods.||Upon the request of our clients, we can provide a list of transportation companies who are undertaking transportation from Turkey to other destinations worldwide. We will help our customers find the best transportaion company for transfer of their goods to their country. Yet we do not take any responsibility whatsoever in transportation of the products.|
|Documentation||Professionality in documentation is one of the strongest aspects of business with FFT. As FFT, we have a professional team specialized on export documentation.||We have a “Documentation Checklist” for all countries of the world. Each country has its own rules and regulations.||We do every thing to make sure that we finalize the exportation process with zero documentation problems. Problem in documentation will not only frustrate our customers but will also irritate us. FFT is committed in elimination of documentation problems.|